Shipping Policy

We know you are excited to receive your Upfill product and so are we. All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification from our fulfilment partner when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option

Estimated delivery time

Price

Standard

1 to 2 business days

FREE

International

2 to 5 business days

AED 73

Local delivery

Deliveries are made from 9am and 5pm on Sunday to Thursday. We will contact you via text message with the phone number you provided at checkout to coordinate a suitable delivery time for you.

International Shipping

Wee ship our products in the worldwide.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at hello@upfill.ae with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to seven (7) days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at hello@upfill.ae with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please refer to our Returns policy for more details.

If you have any further questions, please don't hesitate to contact us at hello@upfill.ae.