Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to shopifytemplate@gmail.com

We are committed to being as water mindful as possible and to eliminate unnecessary water from our products. The majority of our products contain no water at all. One or two of the products contain minimal quantities of water, which is required for the product formulation. More details can be found on our product-specific pages.

Our formulas contain more than 90% natural ingredients. All other ingredients have been tested for safety and comply with European regulations.

No, Upfill products do not contain paraben, silicones or microplastics. Our product formulas contain natrual ingredients beneficial for your body and the environment.

Yes, all Upfill products are vegan.

We are committed to being a cruelty-free brand! Our products are not intended for use on animals, so why would we test on them?

Our hair and body products last for more than one month on average. Our face products last for more than two months on average. The product lifetime depends on your personal usage, length of hair, frequency of use and care for the products. Please note that solid products should not be exposed to water when you are not using them. We recommend storing our products in the Upfill tin or in the Upfill soap holder when not in use.

Since our products are made with natural ingredients, they are safe for use by the whole family (3y+). Keep out of reach of children. Avoid contact with eyes.

No compromises on your experience, and more beautiful hair and skin, that's Upfill's promise! With its gentle formula, rich in natural active ingredients, our products give you optimal results while protecting your hair from harmful chemicals. The icing on the cake is that your bathroom will be rid of its plastic bottles and smell heavenly!

The Upfill tin is infinitely recyclable and refillable. You can use the same tin over and over again. Otherwise, you can help us on our recycling mission. Collect 5 tins, get in touch with us, we will collect them and offer you AED20 discount on your next order! Who knew helping the Earth could be so rewarding?

Yes, we have specially designed the fragrances that everyone will love to use, women, men and even children.

Rub the bar between your hands to create a lather. Massage into wet hair and scalp. Then rinse clean.

Use on wet hair after shampoo. Rub bar directly onto hair starting at the ends and working your way up. Then rinse clean

Gently rub all over the damp skin and rinse away for ultimately smooth skin!

Apply to damp skin and rub gently to exfoliate. Rinse off to reveal perfectly smooth skin!

Wet the bar and apply directly onto clean face using light circular movements. Leave on for 10 to 15 minutes then remove with warm water.

Rub the bar between your hands until it melts a little and then apply the bar directly onto clean, dry face using gentle circular movements.

Wet the bar and then apply directly to the face. Massage the product using your fingertips and then rinse with warm water or a damp cloth.

Wet the bar and then apply directly to the face. Massage the product using your fingertips and then rinse with warm water or a damp cloth.

We accept Visa, MasterCard and Cash on Delivery.

Payments are secured with the 3D secure system.

If you are using a card payment method, once your order has been placed, you are debited when your order is shipped, generally 24h-48h after the order is placed.

UAE Shipping cost 25 AED Free shipping for orders above AED 150 KSA 50 AED Free shipping for orders above AED 400. Duty charges will be calculated at checkout.

Once your order has been validated, you will receive it on average within 2 working days for UAE and 10 working days for KSA and the rest of GCC. Please note, however, that during the launch period, the preparation times for your order may be extended. Any duty charges will be bourne by the customer.

When you place your order, you will receive a confirmation in your email. Once your order has been prepared by our fulfilment partner, you will receive a tracking number, which you can use to get live updates of your shipment. If you face any issues with your shipment delivery, please contact us on hello@upfill.ae.

Once the order has been confirmed, it is not possible to modify or cancel it. Please contact us on hello@upfill.ae in case any changes to your order are required.

Of course! We currently deliver to our customers in the UAE and KSA. Stay tuned as we extend our deliveries to other countries very soon!

Write us a short email at hello@upfill.ae, we will find a solution together as soon as possible!

In order for us to change your email address, write to us at hello@upfill.ae specifying the old and new addresses.

Account creation is not automatic when you place an order. You will need to create your account with your order email address by clicking here.

To recover your password, go to your account access page then click on ""Forgot your password?"". You will have to enter your email address, and voila!

To access your account, create it with the email address with which you placed your order by clicking here.

The story started when our founders discovered the amount of water, non-recyclable packaging and chemicals contained in their personal care products. They wanted to make a change but could not find any products that they could use without compromising on efficiency, experience or price. Find out more on the About Us page!

Upfill was founded by Mariam and Thomas who combined their backgrounds and expertise in chemical engineering, marketing and entrepreneurship to create honest, effective, eco-conscious products that are fun to use! They are currently based in Dubai. Place your first order and you might receive a special message from them 😉 Find out more about Mariam and Thomas by following them on Instagram or emailing them directly on mariam@upfill.ae and thomas@upfill.ae.

All of products and packaging is refillable and reusable. We wanted our brand name to reflect this.

Your gift card includes a promo code, which you can use when you check out. If you have any issues using your gift card, please contact us on hello@upfill.ae.

We have two different gift cards: 150 AED and 100 AED. These can be found on our products page under the "Gifting" section.

If we have not answered your question here, please contact us on hello@upfill.ae. We are always happy to hear from you!

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